Your health and safety is our top priority
For nearly 100 years, it has been our mission to provide high-quality, compassionate care. This mission remains unchanged. In these unprecedented times, Conway Regional is here to treat, to heal, and to serve.
Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. Our hospital, clinics, and specialty care centers follow carefully designed safety protocols to protect you from infection. We have ample supply of personal protective equipment (PPE) to protect our staff, patients, and visitors, and we are screening all who enter our facilities.
We are safely treating all patients, both in person and through virtual visits, in adherence with federal and state guidelines and recommendations. We welcome both new and existing patients to experience the first-hand compassionate care our world-class staff provides.
At Conway Regional, our family is called to care for yours.
COVID Updates
Conway Regional has been the community’s trusted healthcare provider for the past 100 years. As part of our ongoing effort to connect, inform, and update the community, each Wednesday we will post a video message from Matt Troup, President and CEO, with the inpatient COVID-19 census and the rate of unvaccinated COVID-19 hospitalizations.
Safe Care Commitment
To ensure the health and safety of our patients, staff, and community, we have updated our visitor policy.
The current visitor policy is effective as of Thursday, July 1, 2021:
The visitor policy has been updated to allow 1 visitor per patient between the hours of 8:00 am-6:00 pm. Minors will be permitted 2 visitors. All visitors must be 16 years or older.
A patient may have a visitor plus a designated clergy member visiting at the same time.
All visitors are required to remain in the patient’s room at all times, except for the purposes of visiting the cafeteria for food. Additionally, all visitors are required to wear a mask at all times, unless eating. Visitors who are not wearing a face mask, or not wearing a mask properly, may be asked to leave and removed from the building. Visitors who choose not to wear a mask will not be allowed to return during the patient’s hospitalization.
All visitors must be screened each day.
| Location | Policy |
|---|---|
| Emergency Department | 1 visitor per patient; 2 visitors (deemed as parent or guardian) for minors |
| Labor and Delivery | 2 designated visitors per stay |
| Inpatient | 1 visitor per patient during visiting hours; 2 visitors (deemed as parent or guardian) for minors |
| Inpatient COVID | Visitors determined on a case by case basis |
| Surgery: Main OR | 1 visitor per patient during visiting hours; 2 visitors (deemed as parent or guardian) for minors |
| Surgery: Ambulatory Surgery Department | 1 visitor per patient; 2 visitors (deemed as parent or guardian) for minors. Given the limited space in the ASD waiting room, in order to achieve social distancing guidelines, we ask that additional visitors wait in their car. Visitors will receive a phone call when the patient’s procedure is complete. |
Lab and Radiology | No visitors, unless the patient requires physical assistance. |
| Mammography | 1 visitor will be permitted per patient, as long as proper social distancing can be maintained in the waiting area |
| SSOU | 1 visitor allowed per patient during visiting hours |
- From 5:00 am to 7:30 pm, all visitors to the main hospital will need to enter through the East Lobby entrance, unless they are an Emergency Department patient.
- From 7:30 pm - 5:00 am, while the East Lobby is closed, all visitors may enter through the Emergency Department.
- The Emergency Department entrance will remain open 24 hours but should only be used for Emergency Department patients while the East Lobby is open.
We screen all employees, physicians, patients, and visitors daily for fever, symptoms, and recent travel. More screening information can be found under the tab “What to Expect When You Are Here.”
- Personal Protective Equipment (PPE)
- All employees in patient care areas will wear a mask.
- Medical staff interacting with patients will wear appropriate PPE, which could include gloves, gown, mask, and/or eye protection.
- Employees are equipped with proper PPE while interacting with a positive or suspected positive patient, reducing their risk of contracting and transmitting the disease.
- Thorough cleaning and sanitization of all surfaces and rooms is performed frequently.
- Waiting rooms are cleaned at the beginning of each day, during lunch, and at the end of the day.
- Pens, clipboards, and countertops are disinfected between every patient.
- Exam rooms, exam tables, doorknobs, and other touchable surfaces are disinfected between every patient.
- Waiting rooms have limited traffic, as patients are able to check in online or from their car by phone.
- Many chairs have been removed or marked not in use to promote social distancing.
- In areas where congregation could occur, floor decals serve as a reminder for appropriate social distancing.
- When lab work is needed, this may be done through a drive-thru lab, a standalone entry/area, or the lab technician coming to the patient’s vehicle in the parking lot.
We welcome both new and existing patients for in-person and virtual care.
Virtual Visits
Telemedicine appointments can provide the care you need from the comfort of your own home. These virtual visits are a great option for appointments before, after, or in place of face-to-face care.
To make a telemedicine appointment, visit: https://conwayregional.org/appointments
In-Person Care
Face-to-face care is a safe and secure option. The above safety precautions are in place to keep you safe. There are many conditions and medical emergencies that require immediate care and attention; please do not delay visiting your provider for fear of COVID-19.
To make an in-person appointment, visit: https://conwayregional.org/appointments
Before Your Visit
When making your appointment with Conway Regional, our team members will talk you through our COVID-19 screening process. You’ll also receive specifics on how to prepare for your visit.
- Please bring a mask to wear. To help us conserve PPE for our healthcare workers, we encourage you to bring your own mask from home. If you are unable to bring a mask, one will be provided for you.
- When possible, children age 15 and under should remain in the care of someone else at home unless they are receiving care at the clinic. Please remember: no visitors under the age of 15 will be permitted into the hospital.
- Arrive 15 minutes early to allow time for COVID-19 screening procedures.
When You Arrive
Conway Regional staff will welcome you at the designated entrance and guide you through the screening process.
- Upon entering the hospital, you will be screened by a member of our staff who will be equipped with appropriate PPE to ensure your safety.
- The staff member will take your temperature and ask a series of question related to current symptoms and recent travel.
- Once you have been screened, you will receive a sticker signifying that you completed the screening process, and you can head to your designated area.
While You Wait
We’ve taken ample precautions to protect you in all waiting areas, including social distancing reminders, spaced seating, and robust cleaning and sanitizing practices.
- See full details under “Safety Precautions” above
During Your Appointment
You’ll receive the high-quality, compassionate care you come to expect from Conway Regional.
- You and your care team will remain masked.
- Frequent and thorough hand washing will be practiced
- Care will be delivered safely and effectively
- A follow-up appointment may be scheduled as an in-person visit or a telemedicine appointment
Resources
- Arkansas Department of Health Guidance
- Arkansas Department of Health COVID-19 Status Updates (Updated daily by ADH)
Frequently Asked Questions
Coming to the Hospital
Yes. For nearly 100 years, it has been our mission to provide high-quality, compassionate care. This mission remains unchanged. In these unprecedented times, Conway Regional is here to treat, to heal, and to serve.
Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. Our hospital, clinics, and specialty care centers follow carefully designed safety protocols to protect you from infection. We have ample supply of personal protective equipment (PPE) to protect our staff, patients, and visitors, and we are screening all who enter our facilities.
We are safely treating all patients, both in person and through virtual visits, in adherence with federal and state guidelines and recommendations. We welcome both new and existing patients to experience the first-hand compassionate care our world-class staff providers.
We ask that all visitors and patients enter through the East Lobby, the Emergency Department, or the Medical Plaza/Ambulatory Surgery department. All other entrances are closed.
Times of Entry:
- East Entrance: 5:00 am to 7:30 pm
- Emergency Department: 24 hours
- Ambulatory Surgery Department: 5am to 5pm
From 5:00 am to 7:30 pm, all visitors to the main hospital will need to enter through the East Lobby entrance, unless they are an Emergency Department patient.
From 7:30 pm - 5:00 am while the East Lobby is closed, all visitors may enter through the Emergency Department. The Emergency Department entrance will remain open 24 hours but should only be used for Emergency Department patients while the East Lobby is open.
For a visual representation for where our entrances are located, please click here for a campus map.
Please remember to bring your own mask, but if you are unable to bring your own, a mask will be provided to you.
Visiting the Emergency Room
Yes!
Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. These precautions include:
- Personal Protective Equipment (PPE)
- All employees in patient care areas will wear a mask.
- Medical staff interacting with patients will wear appropriate PPE, which may include gloves, gown, mask, and/or eye protection.
- Employees are equipped with proper PPE while interacting with a positive or suspected positive patient, reducing their risk of contracting and transmitting the disease.
- As a low transmission area, goggles are not required.
- Thorough cleaning and sanitization of all surfaces and rooms is performed frequently.
- Waiting rooms are cleaned at the beginning of each day, during lunch, and at the end of the day.
- Pens, clipboards, and countertops are disinfected between every patient.
- Exam rooms, exam tables, doorknobs, and other touchable surfaces are disinfected between every patient.
- Waiting rooms have limited traffic, as patients are able to check in online or from their car by phone.
- Many chairs have been removed or marked not in use to promote social distancing.
- In areas where congregation could occur, floor decals serve as a reminder for appropriate social distancing.
- When lab work is needed, this may be done through a drive-thru lab, a standalone entry/area, or the lab technician coming to the patient’s vehicle in the parking lot.
Coming to a Clinic
Yes, your doctor’s office is safe and secure. Whether you are experiencing symptoms related to COVID-19, or have other healthcare concerns, please do not delay your care.
It is important to get in touch with your doctor’s office to determine next steps. Our clinics are available to assist you by phone, as well as by virtual appointment. Our telemedicine capabilities can connect you with a primary care provider to help you assess your symptoms and determine next steps without leaving the comfort of your home. If you have symptoms associated with COVID-19, there are a number of steps to help ensure your safety and the safety of our community.
Visit www.conwayregional.org/appointments for clinic phone numbers and to book an appointment.
No. Conway Regional offers virtual appointments to connect you with a primary care provider. With our telemedicine capabilities, we can connect you with a provider without leaving the comfort of your home.
Visit www.conwayregional.org/telemed to book a telemedicine appointment. You will be given additional instructions by a member of our staff and will receive a text message at the time of your appointmen
Surgery, Imaging, and Outpatient Testing
Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. Our hospital, clinics, and specialty care centers follow carefully designed safety protocols to protect you from infection.
We have ample supply of personal protective equipment (PPE) to protect our staff, patients, and visitors, and we are screening all who enter our facilities. We are safely treating all patients, both in person and through virtual visits, in adherence with federal and state guidelines and recommendations. We welcome both new and existing patients to experience the first-hand compassionate care our world-class staff provides.
Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. Our hospital, clinics, and specialty care centers follow carefully designed safety protocols to protect you from infection.
We have ample supply of personal protective equipment (PPE) to protect our staff, patients, and visitors, and we are screening all who enter our facilities. We are safely treating all patients, both in person and through virtual visits, in adherence with federal and state guidelines and recommendations. We welcome both new and existing patients to experience the first-hand compassionate care our world-class staff provides.
Visitor Policy
COVID-19
If you have symptoms associated with COVID-19, there are a number of steps to help ensure your health and safety, as well as the safety of our community. If you are experiencing symptoms, separate yourself from others in your home, and stay home except to receive medical care. Call ahead before visiting your provider or make a telemedicine appointment with the link below—your provider will guide you on next steps.
Visit www.conwayregional.org/telemed to book a telemedicine appointment. You will be given additional instructions by a member of our staff and will receive a text message at the time of your appointment.
To receive a COVID-19 test at Conway Regional, you must have a doctor’s order.
You can receive a COVID-19 test at any of our Conway Regional primary care clinics.
For more information about screening and testing, please visit https://www.conwayregional.org/covid19screening
CARES Act Sec. 3202 requires providers to make public the cash price for the diagnostic test for COVID-19.
COVID-19 Rapid Test: $125.00
COVID-19 PCR Test: $175.00
You can be tested for COVID-19 antibodies at Conway Regional after receiving a doctor’s order.
For more information about screening and testing, please visit https://www.conwayregional.org/covid19screening