E.R. Average Wait TimeAVERAGE E.R. WAIT TIME: 19 MINUTES

Your health and safety is our top priority

For nearly 100 years, it has been our mission to provide high-quality, compassionate care. This mission remains unchanged. In these unprecedented times, Conway Regional is here to treat, to heal, and to serve.

Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. Our hospital, clinics, and specialty care centers follow carefully designed safety protocols to protect you from infection. We have ample supply of personal protective equipment (PPE) to protect our staff, patients, and visitors, and we are screening all who enter our facilities.

We are safely treating all patients, both in person and through virtual visits, in adherence with federal and state guidelines and recommendations. We welcome both new and existing patients to experience the first-hand compassionate care our world-class staff provides. 

At Conway Regional, our family is called to care for yours.

COVID SAFE QUICK LINKS:


Conway Regional is COVID-Safe

Extensive precautions are in place to minimize the risk of COVID-19 transmission. You can focus on receiving the care you need, knowing that we are committed to keeping you safe.

VISITOR POLICY

To protect the health and safety of our patients, staff, and community, we are updating our visitor policy.

Effective Wednesday, June 10, 2020:

Inpatient:

  • 1 visitor per patient, per day.
  • All visitors to inpatient areas should enter at the East Entrance.
  • Visiting hours will be from 10:00 am to 6:00 pm, 7 days a week.
  • The visitor must stay in the patient room while visiting and may not roam throughout the hospital. The visitor may leave the hospital and come back within visiting hours.

Emergency Department:

  • 1 visitor per patient.
  • If a patient is under the age of 18 and it is necessary, the patient may have both parents/guardians present, resulting in two visitors.  The Emergency Department is the only location this is permitted.  

Labor and Delivery:

  • 1 visitor per patient, per patient stay.
  • This applies to the Conway Regional Labor and Delivery unit only. Please check with your OBGYN clinic for specific visitor policies related to clinic visits.

Surgical Procedures:

  • 1 visitor per patient.

Clinics and Imaging Center:

  • If you have a clinic appointment, the visitor policy for each clinic will be communicated at the time of making an appointment. This also applies to the Imaging Center. We encourage you to contact the clinic with questions on the clinic’s current visitor policy.

Visiting Hours:

  • Daily from 10:00 AM - 6:00 PM

Times of Entry:

  • East Entrance: 4:45am to 10:30pm
  • Emergency Department: 24 hours
  • Ambulatory Surgery Department: 5am to 5pm

From 4:45 AM to 10:30 PM, all visitors to the main hospital will need to enter through the East Lobby entrance, unless they are an Emergency Department patient.

From 10:30 PM - 4:45 AM, while the East Lobby is closed, all visitors may enter through the Emergency Department. The Emergency Department entrance will remain open 24 hours but should only be used for Emergency Department patients while the East Lobby is open.

We screen all employees, physicians, patients, and visitors daily for fever, symptoms, and recent travel. More screening information can be found below under “What to Expect When You Are Here.”


SAFETY PRECAUTIONS

  • Personal Protective Equipment (PPE) 
    • All employees in patient care areas will wear a mask. 
    • Medical staff interacting with patients will wear appropriate PPE, which could include gloves, gown, mask, and/or eye protection.
    • Employees are equipped with proper PPE while interacting with a positive or suspected positive patient, reducing their risk of contracting and transmitting the disease.
  • Thorough cleaning and sanitization of all surfaces and rooms is performed frequently.
    • Waiting rooms are cleaned at the beginning of each day, during lunch, and at the end of the day.
    • Pens, clipboards, and countertops are disinfected between every patient.
    • Exam rooms, exam tables, doorknobs, and other touchable surfaces are disinfected between every patient. 
  • Waiting rooms have limited traffic, as patients are able to check in online or from their car by phone.
    • Many chairs have been removed or marked not in use to promote social distancing.
    • In areas where congregation could occur, floor decals serve as a reminder for appropriate social distancing.
    • When lab work is needed, this may be done through a drive-thru lab, a standalone entry/area, or the lab technician coming to the patient’s vehicle in the parking lot.


APPOINTMENT OPTIONS

We welcome both new and existing patients for in-person and virtual care. 

Virtual Visits

Telemedicine appointments can provide the care you need from the comfort of your own home. These virtual visits are a great option for appointments before, after, or in place of face-to-face care.

To make a telemedicine appointment, visit: https://conwayregional.org/telemed    

In-Person Care

Face-to-face care is a safe and secure option. The above safety precautions are in place to keep you safe. There are many conditions and medical emergencies that require immediate care and attention; please do not delay visiting your provider for fear of COVID-19. 

To make an in-person appointment, visit: https://conwayregional.org/appointments  


WHAT TO EXPECT WHEN YOU ARE HERE

BEFORE YOUR VISIT

When making your appointment with Conway Regional, our team members will talk you through our COVID-19 screening process. You’ll also receive specifics on how to prepare for your visit.

  • Please bring a mask to wear. To help us conserve PPE for our healthcare workers, we encourage you to bring your own mask from home. If you are unable to bring a mask, one will be provided for you.
  • When possible, children age 15 and under should remain in the care of someone else at home unless they are receiving care at the clinic. Please remember: no visitors under the age of 15 will be permitted into the hospital.
  • Arrive 15 minutes early to allow time for COVID-19 screening procedures.

WHEN YOU ARRIVE

Conway Regional staff will welcome you at the designated entrance and guide you through the screening process.

  • Upon entering the hospital, you will be screened by a member of our staff who will be equipped with appropriate PPE to ensure your safety. 
  • The staff member will take your temperature and ask a series of question related to current symptoms and recent travel.
  • Once you have been screened, you will receive a sticker signifying that you completed the screening process, and you can head to your designated area.

WHILE YOU WAIT

We’ve taken ample precautions to protect you in all waiting areas, including social distancing reminders, spaced seating, and robust cleaning and sanitizing practices.

  • See full details under “Safety Precautions” above

DURING YOUR APPOINTMENT

You’ll receive the high-quality, compassionate care you come to expect from Conway Regional. 

  • You and your care team will remain masked.
  • Frequent and thorough handwashing will be practiced
  • Care will be delivered safely and effectively
  • A follow-up appointment may be scheduled as an in-person visit or a telemedicine appointment


RESOURCES


FREQUENTLY ASKED QUESTIONS

FAQ Quick Links:

Coming to the Hospital

Visiting the Emergency Room 

Coming to a Clinic

Surgery, Imaging, and Outpatient Testing

Visitor Policy

COVID-19

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