Your health and safety is our top priority
For nearly 100 years, it has been our mission to provide high-quality, compassionate care. This mission remains unchanged. In these unprecedented times, Conway Regional is here to treat, to heal, and to serve.
Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. Our hospital, clinics, and specialty care centers follow carefully designed safety protocols to protect you from infection. We have ample supply of personal protective equipment (PPE) to protect our staff, patients, and visitors, and we are screening all who enter our facilities.
We are safely treating all patients, both in person and through virtual visits, in adherence with federal and state guidelines and recommendations. We welcome both new and existing patients to experience the first-hand compassionate care our world-class staff provides.
At Conway Regional, our family is called to care for yours.
Conway Regional is COVID-Safe
Extensive precautions are in place to minimize the risk of COVID-19 transmission. You can focus on receiving the care you need, knowing that we are committed to keeping you safe.
VISITOR POLICY
To protect the health and safety of our patients, staff, and community, we are updating our visitor policy.
Effective Wednesday, June 10, 2020:
Inpatient:
- 1 visitor per patient, per day.
- All visitors to inpatient areas should enter at the East Entrance.
- Visiting hours will be from 10:00 am to 6:00 pm, 7 days a week.
- The visitor must stay in the patient room while visiting and may not roam throughout the hospital. The visitor may leave the hospital and come back within visiting hours.
Emergency Department:
- 1 visitor per patient.
- If a patient is under the age of 18 and it is necessary, the patient may have both parents/guardians present, resulting in two visitors. The Emergency Department is the only location this is permitted.
Labor and Delivery:
- 1 visitor per patient, per patient stay.
- This applies to the Conway Regional Labor and Delivery unit only. Please check with your OBGYN clinic for specific visitor policies related to clinic visits.
Surgical Procedures:
Clinics and Imaging Center:
- If you have a clinic appointment, the visitor policy for each clinic will be communicated at the time of making an appointment. This also applies to the Imaging Center. We encourage you to contact the clinic with questions on the clinic’s current visitor policy.
Visiting Hours:
- Daily from 10:00 AM - 6:00 PM
Times of Entry:
- East Entrance: 4:45am to 10:30pm
- Emergency Department: 24 hours
- Ambulatory Surgery Department: 5am to 5pm
From 4:45 AM to 10:30 PM, all visitors to the main hospital will need to enter through the East Lobby entrance, unless they are an Emergency Department patient.
From 10:30 PM - 4:45 AM, while the East Lobby is closed, all visitors may enter through the Emergency Department. The Emergency Department entrance will remain open 24 hours but should only be used for Emergency Department patients while the East Lobby is open.
We screen all employees, physicians, patients, and visitors daily for fever, symptoms, and recent travel. More screening information can be found below under “What to Expect When You Are Here.”
SAFETY PRECAUTIONS
- Personal Protective Equipment (PPE)
- All employees in patient care areas will wear a mask.
- Medical staff interacting with patients will wear appropriate PPE, which could include gloves, gown, mask, and/or eye protection.
- Employees are equipped with proper PPE while interacting with a positive or suspected positive patient, reducing their risk of contracting and transmitting the disease.
- Thorough cleaning and sanitization of all surfaces and rooms is performed frequently.
- Waiting rooms are cleaned at the beginning of each day, during lunch, and at the end of the day.
- Pens, clipboards, and countertops are disinfected between every patient.
- Exam rooms, exam tables, doorknobs, and other touchable surfaces are disinfected between every patient.
- Waiting rooms have limited traffic, as patients are able to check in online or from their car by phone.
- Many chairs have been removed or marked not in use to promote social distancing.
- In areas where congregation could occur, floor decals serve as a reminder for appropriate social distancing.
- When lab work is needed, this may be done through a drive-thru lab, a standalone entry/area, or the lab technician coming to the patient’s vehicle in the parking lot.
APPOINTMENT OPTIONS
We welcome both new and existing patients for in-person and virtual care.
Virtual Visits
Telemedicine appointments can provide the care you need from the comfort of your own home. These virtual visits are a great option for appointments before, after, or in place of face-to-face care.
To make a telemedicine appointment, visit: https://conwayregional.org/telemed
In-Person Care
Face-to-face care is a safe and secure option. The above safety precautions are in place to keep you safe. There are many conditions and medical emergencies that require immediate care and attention; please do not delay visiting your provider for fear of COVID-19.
To make an in-person appointment, visit: https://conwayregional.org/appointments
WHAT TO EXPECT WHEN YOU ARE HERE
BEFORE YOUR VISIT
When making your appointment with Conway Regional, our team members will talk you through our COVID-19 screening process. You’ll also receive specifics on how to prepare for your visit.
- Please bring a mask to wear. To help us conserve PPE for our healthcare workers, we encourage you to bring your own mask from home. If you are unable to bring a mask, one will be provided for you.
- When possible, children age 15 and under should remain in the care of someone else at home unless they are receiving care at the clinic. Please remember: no visitors under the age of 15 will be permitted into the hospital.
- Arrive 15 minutes early to allow time for COVID-19 screening procedures.
WHEN YOU ARRIVE
Conway Regional staff will welcome you at the designated entrance and guide you through the screening process.
- Upon entering the hospital, you will be screened by a member of our staff who will be equipped with appropriate PPE to ensure your safety.
- The staff member will take your temperature and ask a series of question related to current symptoms and recent travel.
- Once you have been screened, you will receive a sticker signifying that you completed the screening process, and you can head to your designated area.
WHILE YOU WAIT
We’ve taken ample precautions to protect you in all waiting areas, including social distancing reminders, spaced seating, and robust cleaning and sanitizing practices.
- See full details under “Safety Precautions” above
DURING YOUR APPOINTMENT
You’ll receive the high-quality, compassionate care you come to expect from Conway Regional.
- You and your care team will remain masked.
- Frequent and thorough handwashing will be practiced
- Care will be delivered safely and effectively
- A follow-up appointment may be scheduled as an in-person visit or a telemedicine appointment
RESOURCES
FREQUENTLY ASKED QUESTIONS
Coming to the Hospital
Is it safe to come to Conway Regional Medical Center? What safety precautions have you taken at the medical center and clinics?
Yes. For nearly 100 years, it has been our mission to provide high-quality, compassionate care. This mission remains unchanged. In these unprecedented times, Conway Regional is here to treat, to heal, and to serve.
Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. Our hospital, clinics, and specialty care centers follow carefully designed safety protocols to protect you from infection. We have ample supply of personal protective equipment (PPE) to protect our staff, patients, and visitors, and we are screening all who enter our facilities.
We are safely treating all patients, both in person and through virtual visits, in adherence with federal and state guidelines and recommendations. We welcome both new and existing patients to experience the first-hand compassionate care our world-class staff provides.
Click here to see all safety precautions in place to protect you.
What entrance should I use to enter the hospital? Is there a hospital map?
We ask that all visitors and patients enter through the East Lobby, the Emergency Department, or the Medical Plaza/Ambulatory Surgery department. All other entrances are closed.
Times of Entry:
East Entrance: 4:45am to 10:30pm
Emergency Department: 24 hours
Ambulatory Surgery Department: 5am to 5pm
From 4:45 AM to 10:30 PM, all visitors to the main hospital will need to enter through the East Lobby entrance, unless they are an Emergency Department patient.
From 10:30 PM - 4:45 AM, while the East Lobby is closed, all visitors may enter through the Emergency Department. The Emergency Department entrance will remain open 24 hours but should only be used for Emergency Department patients while the East Lobby is open.
For a visual representation for where our entrances are located, please click here for a campus map.
What should I expect when I enter the hospital?
Upon entering the hospital, you will be screened by a member of our staff. Our staff will be equipped with appropriate personal protective equipment to keep you safe. They will take your temperature and ask a series of questions related to recent travel and any health symptoms you may have.
Please remember to bring your own mask, but if you are unable to bring your own, a mask will be provided to you.
Do I need to wear a mask when coming to Conway Regional?
For your safety, as well as the safety of patients and staff, we ask that you wear a mask or face covering when entering a Conway Regional facility. If you are unable to bring your own mask, we will provide you with one as you go through the screening process.
Will I have to wear a mask the entire time I am at Conway Regional?
We ask that everyone who enters the facility wear a mask or face covering. When in your appointment, you and your care team will remain masked for your safety. Some activities and procedures will make it necessary for you to remove your mask or face covering for a short period of time.
Is Conway Regional able to provide appropriate care for non-COVID-19 patients?
Yes. Conway Regional is committed to providing high-quality, compassionate care. We continue to see patients, conduct procedures, and admit patients for other health concerns. We have a dedicated COVID-19 unit and staff, providing care for these patients in a safe environment, isolated from others in the hospital.
I need to visit a clinic at the hospital for an appointment. What do I do?
The clinics located on our hospital’s campus are open and seeing patients in person. Upon entering the hospital, you will complete the screening process, and then you can proceed to your doctor's clinic. As a reminder, the West Lobby Entrance is closed, and you will need to enter the hospital through an entrance on the East side of our campus.
Visiting the Emergency Room
Is it safe to go to the Emergency Room? What safety precautions have you taken in the Emergency Room?
Yes! Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. These precautions include:
- Personal Protective Equipment (PPE)
- All employees in patient care areas will wear a mask.
- Medical staff interacting with patients will wear appropriate PPE, which may include gloves, gown, mask, and/or eye protection.
- Employees are equipped with proper PPE while interacting with a positive or suspected positive patient, reducing their risk of contracting and transmitting the disease.
- Thorough cleaning and sanitization of all surfaces and rooms is performed frequently.
- Waiting rooms are cleaned at the beginning of each day, during lunch, and at the end of the day.
- Pens, clipboards, and countertops are disinfected between every patient.
- Exam rooms, exam tables, doorknobs, and other touchable surfaces are disinfected between every patient.
- Waiting rooms have limited traffic, as patients are able to check in online or from their car by phone.
- Many chairs have been removed or marked not in use to promote social distancing.
- In areas where congregation could occur, floor decals serve as a reminder for appropriate social distancing.
- When lab work is needed, this may be done through a drive-thru lab, a standalone entry/area, or the lab technician coming to the patient’s vehicle in the parking lot.
Coming to a Clinic
I am not feeling well, but I am concerned about the coronavirus. Is it safe to go to my doctor's office?
Yes, your doctor’s office is safe and secure. Whether you are experiencing symptoms related to COVID-19, or have other healthcare concerns, please do not delay your care.
It is important to get in touch with your doctor’s office to determine next steps. Our clinics are available to assist you by phone, as well as by virtual appointment. Our telemedicine capabilities can connect you with a primary care provider to help you assess your symptoms and determine next steps without leaving the comfort of your home. If you have symptoms associated with COVID-19, there are a number of steps to help ensure your safety and the safety of our community.
Visit www.conwayregional.org/appointments for clinic phone numbers and to book an appointment.
Will I have to wear a mask the entire time I am in the clinic?
We ask that everyone who enters the facility wear a mask or face covering. When in your appointment, you and your care team will remain masked for your safety. Some activities and procedures will make it necessary for you to remove your mask or face covering for a short period of time.
I am a patient's caregiver. Can I accompany my loved one during the visit?
Yes, if you are the parent of a minor patient or the caregiver of another adult, you can accompany the patient to their clinic visit. All visitors are required to wear a mask or face covering and will be screened by a member of our staff upon entering the clinic.
I am in a high-risk group (age, medical condition, etc.). Does that mean I can't visit my doctor?
No. Conway Regional offers virtual appointments to connect you with a primary care provider. With our telemedicine capabilities, we can connect you with a provider without leaving the comfort of your home.
Visit www.conwayregional.org/telemed to book a telemedicine appointment. You will be given additional instructions by a member of our staff and will receive a text message at the time of your appointment.
How can I request a video call or virtual appointment with my doctor?
Conway Regional offers virtual appointments to connect you with a primary care provider. With our telemedicine capabilities, we can connect you with a provider without leaving the comfort of your home.
Visit www.conwayregional.org/telemed to book a telemedicine appointment. You will be given additional instructions by a member of our staff and will receive a text message at the time of your appointment.
Surgery, Imaging, and Outpatient Testing
My doctor has scheduled an outpatient procedure or surgery at Conway Regional. What will you do to keep me safe?
Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. Our hospital, clinics, and specialty care centers follow carefully designed safety protocols to protect you from infection. We have ample supply of personal protective equipment (PPE) to protect our staff, patients, and visitors, and we are screening all who enter our facilities.
We are safely treating all patients, both in person and through virtual visits, in adherence with federal and state guidelines and recommendations. We welcome both new and existing patients to experience the first-hand compassionate care our world-class staff provides.
Click here to see all safety precautions in place to protect you.
Will I need a COVID-19 test before an elective surgery?
Yes, the Arkansas Department of Health is requiring COVID-19 testing for all individuals scheduled for elective surgery. A staff member from Conway Regional or your physician’s office will provide you with details in order to receive your test.
Labor and Delivery
Is it safe for me to visit the hospital right now?
Yes. Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. Our hospital, clinics, and specialty care centers follow carefully designed safety protocols to protect you from infection. We have ample supply of personal protective equipment (PPE) to protect our staff, patients, and visitors, and we are screening all who enter our facilities.
We are safely treating all patients, both in person and through virtual visits, in adherence with federal and state guidelines and recommendations. We welcome both new and existing patients to experience the first-hand compassionate care our world-class staff provides.
Click here to see all safety precautions in place to protect you.
I am an expectant mother coming to the hospital for a prenatal checkup. Can I bring a visitor with me to the checkup appointment?
Your health and safety are our top priority. To ensure the health and safety of all patients, visitors, and employees, Conway Regional has limited visitors to the hospital campus, which includes many clinic locations. You should check with your specific OBGYN clinic for their visitor policy.
Click here for the Conway Regional visitor policy.
I am an expectant mother. Who can be with me when I have my baby?
Congratulations on your new bundle of joy! To ensure the health and safety of all patients, visitors, and employees, one visitor per patient room, per stay, will be permitted in Labor and Delivery.
Visitor Policy
I want to visit a friend or loved one in the hospital. Can I do that now that the state has partially reopened?
To ensure the health and safety of all patients, visitors, and employees, our visitor policy has been updated.
Effective June 10, 2020:
Inpatient:
- 1 visitor per patient, per day.
- All visitors to inpatient areas should enter at the East Entrance.
- Visiting hours will be from 10:00 am to 6:00 pm, 7 days a week.
- The visitor must stay in the patient room while visiting and may not roam throughout the hospital. The visitor may leave the hospital and come back within visiting hours.
Emergency Department:
- 1 visitor per patient.
- If a patient is under the age of 18 and it is necessary, the patient may have both parents/guardians present, resulting in two visitors. The Emergency Department is the only location this is permitted.
Labor and Delivery:
- 1 visitor per patient, per patient stay.
- This applies to the Conway Regional Labor and Delivery unit only. Please check with your OBGYN clinic for specific visitor policies related to clinic visits.
Surgical Procedures:
Clinics and Imaging Center:
- If you have a clinic appointment, the visitor policy for each clinic will be communicated at the time of making an appointment. This also applies to the Imaging Center. We encourage you to contact the clinic with questions on the clinic’s current visitor policy.
Visiting Hours:
- Daily from 10:00 AM - 6:00 PM
Are visitors allowed to accompany patients that are minor age children (under 18)?
Yes, patients under the age of 18 may have one adult visitor. All screening and masking requirements are in place for both the minor patient and the accompanying visitor.
Are there any exceptions to the visitor policy?
Our visitor policy does not prevent patients from having interpreters, medical decision-makers, or others necessary to receive medical care. There are also exceptions for end of life situations.
Is the gift shop open?
Our gift shop is staffed by volunteers, many of whom are in high-risk populations for COVID-19. As a result, our gift shop is temporarily closed.
COVID-19
What should I do if I have coronavirus symptoms?
If you have symptoms associated with COVID-19, there are a number of steps to help ensure your health and safety, as well as the safety of our community. If you are experiencing symptoms, separate yourself from others in your home, and stay home except to receive medical care. Call ahead before visiting your provider or make a telemedicine appointment with the link below—your provider will guide you on next steps.
If a test is ordered, you will be directed to the Conway Regional drive-thru testing site where a healthcare worker will administer the test. Following the test, your healthcare provider will give you further instructions on how to manage your care.
Visit www.conwayregional.org/telemed to book a telemedicine appointment. You will be given additional instructions by a member of our staff and will receive a text message at the time of your appointment.
How can I get tested for COVID-19?
To receive a COVID-19 test at Conway Regional, you must have a doctor’s order.
Conway Regional offers drive-thru testing at the Conway Regional Medical Center campus. You can also receive a COVID-19 test at any of our Conway Regional primary care clinics.
For more information about screening and testing, please visit https://www.conwayregional.org/covid19screening
CARES Act Sec. 3202 requires providers to make public the cash price for the diagnostic test for COVID-19.
COVID-19 Diagnostic Test Cash Price: $120.00
How can I get an antibody test?
You can be tested for COVID-19 antibodies at Conway Regional after receiving a doctor’s order.
For more information about screening and testing, please visit https://www.conwayregional.org/covid19screening
AVERAGE E.R. WAIT TIME: 19 MINUTES
