Our Safe Care Commitment

Your health and safety is our top priority

For nearly 100 years, it has been our mission to provide high-quality, compassionate care. This mission remains unchanged. In these unprecedented times, Conway Regional is here to treat, to heal, and to serve.

Our team is committed to providing safe and effective care, with extensive precautions in place to keep you safe. Our hospital, clinics, and specialty care centers follow carefully designed safety protocols to protect you from infection. We have ample supply of personal protective equipment (PPE) to protect our staff, patients, and visitors, and we are screening all who enter our facilities.

We are safely treating all patients, both in person and through virtual visits, in adherence with federal and state guidelines and recommendations. We welcome both new and existing patients to experience the first-hand compassionate care our world-class staff provides. 

At Conway Regional, our family is called to care for yours.


Conway Regional is COVID-Safe

Extensive precautions are in place to minimize the risk of COVID-19 transmission. You can focus on receiving the care you need, knowing that we are committed to keeping you safe.


To ensure the health and safety of our patients, staff, and community, we have updated our visitor policy. Given the rise in active COVID cases throughout our state and local communities, the intent is to reduce patients and staff to potential exposure.  All patients and visitors entering the medical center and clinics are required to wear a mask at all times. 

The current visitor policy is effective as of Monday, November 23, 2020:


  • One designated visitor, ages 16 or older per patient, per patient stay, between the hours of 3:00 pm – 6:00 pm.  
  • All visitors to inpatient areas should enter at the East Entrance.
  • The visitor must stay in the patient room while visiting and may not roam throughout the hospital. 
  • If the visitor leaves the facility, there will be no same day readmittance.  

Emergency Department:

  • 1 designated visitor per patient, per day.  
  • The visitor must stay with the patient while visiting and may not roam throughout the hospital. 
  • If the visitor leaves the facility, there will be no same day readmittance.
  • If the patient is under the age of 18 and it is necessary, the patient may have one parent/guardian present. 

 Labor and Delivery:

  • Effective Friday, November 20, 2020: One visitor ages 16 or older, per patient, per patient stay.
  • The visitor must stay in the patient room while visiting, and should not leave the hospital.  
  • This applies to the Conway Regional Labor and Delivery unit only. Please check with your OBGYN clinic for specific visitor policies related to clinic visits.

Surgical Procedures:

  • Post-surgery, if the patient is able to have visitors outside of visiting hours of 3:00pm-6:00pm, the patient may have 1 designated visitor from the same household.  For the remainder of the patient stay, the inpatient visitor policy will apply.
  • The visitor must stay in the patient room while visiting and may not roam throughout the hospital. 
  • If the visitor leaves the facility, there will be no same day readmittance.
  • Given the limited space in the ASD waiting room, in order to achieve social distancing guidelines, we will no longer permit visitors to accompany patients in the ASD. We ask that visitors wait in their car and they will receive a phone call when the patient’s procedure is complete.

Health System Clinics and Imaging Center:

  • If the patient is under the age of 18 or is mentally and/or physically unable to attend the appointment alone, the patient may have one parent/guardian present. 

Visiting Hours:

  • Daily from 3:00 pm - 6:00 pm
  • If the visitor leaves the facility during visiting hours, there will be no same day readmittance.

Times of Entry:

  • East Entrance: 4:45am to 7:30pm
  • Emergency Department: 24 hours
  • Ambulatory Surgery Department: 5am to 5pm

From 4:45 am to 7:30 pm, all visitors to the main hospital will need to enter through the East Lobby entrance, unless they are an Emergency Department patient. From 7:30 pm - 4:45 am, while the East Lobby is closed, all visitors may enter through the Emergency Department. The Emergency Department entrance will remain open 24 hours but should only be used for Emergency Department patients while the East Lobby is open. 

We screen all employees, physicians, patients, and visitors daily for fever, symptoms, and recent travel.  More screening information can be found below under “What to Expect When You Are Here.”


  • Personal Protective Equipment (PPE) 
    • All employees in patient care areas will wear a mask. 
    • Medical staff interacting with patients will wear appropriate PPE, which could include gloves, gown, mask, and/or eye protection.
    • Employees are equipped with proper PPE while interacting with a positive or suspected positive patient, reducing their risk of contracting and transmitting the disease.
  • Thorough cleaning and sanitization of all surfaces and rooms is performed frequently.
    • Waiting rooms are cleaned at the beginning of each day, during lunch, and at the end of the day.
    • Pens, clipboards, and countertops are disinfected between every patient.
    • Exam rooms, exam tables, doorknobs, and other touchable surfaces are disinfected between every patient. 
  • Waiting rooms have limited traffic, as patients are able to check in online or from their car by phone.
    • Many chairs have been removed or marked not in use to promote social distancing.
    • In areas where congregation could occur, floor decals serve as a reminder for appropriate social distancing.
    • When lab work is needed, this may be done through a drive-thru lab, a standalone entry/area, or the lab technician coming to the patient’s vehicle in the parking lot.


We welcome both new and existing patients for in-person and virtual care. 

Virtual Visits

Telemedicine appointments can provide the care you need from the comfort of your own home. These virtual visits are a great option for appointments before, after, or in place of face-to-face care.

To make a telemedicine appointment, visit: https://conwayregional.org/telemed    

In-Person Care

Face-to-face care is a safe and secure option. The above safety precautions are in place to keep you safe. There are many conditions and medical emergencies that require immediate care and attention; please do not delay visiting your provider for fear of COVID-19. 

To make an in-person appointment, visit: https://conwayregional.org/appointments  



When making your appointment with Conway Regional, our team members will talk you through our COVID-19 screening process. You’ll also receive specifics on how to prepare for your visit.

  • Please bring a mask to wear. To help us conserve PPE for our healthcare workers, we encourage you to bring your own mask from home. If you are unable to bring a mask, one will be provided for you.
  • When possible, children age 15 and under should remain in the care of someone else at home unless they are receiving care at the clinic. Please remember: no visitors under the age of 15 will be permitted into the hospital.
  • Arrive 15 minutes early to allow time for COVID-19 screening procedures.


Conway Regional staff will welcome you at the designated entrance and guide you through the screening process.

  • Upon entering the hospital or one of our clinics, you will be screened by a member of our staff who will be equipped with appropriate PPE to ensure your safety. 
  • The staff member will take your temperature and ask a series of question related to current symptoms and recent travel.
  • Once you have been screened, you will receive a sticker signifying that you completed the screening process, and you can head to your designated area.


We’ve taken ample precautions to protect you in all waiting areas, including social distancing reminders, spaced seating, and robust cleaning and sanitizing practices.

  • See full details under “Safety Precautions” above


You’ll receive the high-quality, compassionate care you come to expect from Conway Regional. 

  • You and your care team will remain masked.
  • Frequent and thorough handwashing will be practiced
  • Care will be delivered safely and effectively
  • A follow-up appointment may be scheduled as an in-person visit or a telemedicine appointment



FAQ Quick Links:

Coming to the Hospital

Visiting the Emergency Room 

Coming to a Clinic

Surgery, Imaging, and Outpatient Testing

Visitor Policy


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