Insurance & Costs
If you have insurance, Conway Regional will file your claim if the hospital has complete and accurate information. If you visited our emergency department, it may be necessary for you to contact your primary care physician for a referral or to notify your insurance company of your visit. Your policy may not cover your visit if these requirements are not met. Your insurance contract is between you and your insurance carrier, so you have primary responsibility for the amount of the bill.
Our admissions staff is available to answer questions regarding insurance coverage and requirements, payment options, and/or collection procedures. Questions can be directed to 501-450-2127. Partial payment may be requested when you arrive. This will help to fulfill your obligation to pay deductibles, co-payments, and co-insurance. If you do not have insurance, financial arrangements must be made before scheduled, non-emergent procedures.
Your account will be assigned to a financial counselor in our Patient Financial Services department. You may reach your financial counselor by calling 501-450-2121. Ask your financial counselor about payment options and financial assistance.
As a not-for-profit hospital, Conway Regional makes financial assistance available to eligible patients receiving medically necessary or emergent care.
For more information, you can view or download the the Financial Assistance Policy in either English or Spanish, a Plain Language Summary of the policy, and the Financial Assistance Application. A List of Providers that honor Conway Regional’s Financial Assistance Policy is also available to view or download. You can also request this information by calling the Patient Financial Services department at 501-450-2121, by stopping by our office or by written request to:
Conway Regional Medical Center
Patient Financial Service Department
2114 College Ave
Conway, AR 72034
Conway Regional Medical Center will bill you for your visit, the supplies, drugs, and tests that are ordered. Depending on the services provided, you will receive separate bills for emergency department physicians, radiologists, private physicians or consulting physicians, anesthesiologists and pathologists, as applicable.