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UnitedHealthcare FAQ

Conway Regional has been working since January to reach a fair agreement with UnitedHealthcare for our commercial insurance plan. 

We have met multiple times and shared a proposal based on UnitedHealthcare's own publicly reported data about what other providers in our market are paid.

However, UnitedHealthcare has not shown a willingness to move toward market rates that reflect the cost of providing care in our community

 

 

 

If an agreement is not reached, Conway Regional may be out of network with UnitedHealthcare as early as August 15, 2026. 

It may mean:

1. Higher out-of-pocket costs

2. Changes in where you receive care

3. Additional steps for coverage approval

Every plan is different, and we will help you understand your specific situation.

Yes. You can always receive care at Conway Regional. We will work with you to help you understand your coverage and options. Please contact our billing office at 501-450-2121 to discuss out-of-network rates for your healthcare services. 
If an agreement has not been reached by June 1, we will begin notifying patients in July so they have time to understand your options and plan your care. 
Conway Regional is seeking fair, market-based rates consistent with local hospitals. We are dedicated to serving our community, and it is important for Conway to receive a fair market rate in order to provide the care our patients deserve. Our goal as a health care system is to be accountable to the community and provide high-quality, compassionate health care services. To achieve this, we depend on accountable healthcare partners. 
Yes. Hospitals across Arkansas and the country are facing similar challenges, and some have already reduced services or closed programs due to reimbursement pressures. 
We are doing everything we can to reach a fair outcome. Our priority is protecting access to care for our patients and community. 
In Conway Regional goes out-of-network with UnitedHealthcare, certain patients may be eligible to receive their care at in-network rates. This applies to patients receiving ongoing medical treatment and those with newly diagnosed or relapsed cancer. To continue their care at Conway Regional or an affiliated facility/provider, these patients are required to submit a Continuity of Care form via fax or mail to United. To determine if you qualify, please contact United Healthcare Customer Service at 1-866-801-4409. 
This potential termination affects Conway Regional Health System, including the medical center in Conway, Arkansas, Conway Regional Rehabilitation Hospital, Dardanelle Regional Medical Center, over 100 employed and integrated providers, and physicians in the Conway Regional Physician Hospital Organization in the central Arkansas area.   
If in-network access to Conway Regional and its physicians is important to you, please talk to your insurance broker. 
Since 2021, federal law has required hospitals to publicly disclose their standard prices and negotiate discounts for common health services. This aims to encourage consumers to compare prices and promote competition. This rule also allows hospitals to know the rates other hospitals receive from insurance providers, which is a new development. 

Contact United Healthcare Customer Service at 1-866-801-4409 for concerns or questions about our health insurance plan and how this may affect the care you receive.

Please contact our billing office at 501-450-2121 to discuss out-of-network rates for your healthcare services.

For general questions, you can call our Patient Navigation Center at 501-506-2747.

If you have an appointment/procedure with an affected provider after the termination date, you can check the table below to see how the agreement will apply to you. This list is not all-inclusive.  

 

If you would like to change providers to receive in-network coverage, please contact UHC at 501-664-7700 to learn what providers are still in-network for you.  

 

Inpatient Covered Services  

30 days or until discharge, whichever comes first  

Pregnancy, Third Trimester – Low Risk  

Through postpartum follow up visit  

Pregnancy, First, Second or Third Trimester – Moderate Risk and High Risk  

Through postpartum follow up visit  

Non-Surgical Cancer Treatment  

30 days or a complete cycle of radiation or chemotherapy, whichever is greater  

End Stage Kidney Disease and Dialysis  

30 days  

Symptomatic AIDS undergoing active treatment  

30 days 

 

Request an appointment.

Call 501-506-2747 or click the button.

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