UnitedHealthcare

Medicare Advantage

Plan Updates

Conway Regional will remain in network with UnitedHealthcare Medicare Advantage plans. A verbal agreement has been reached on a new contract that will take effect October 1, 2025.

As part of this verbal agreement, an extension has been agreed to through October 1, 2025, ensuring uninterrupted care for patients with UnitedHealthcare Medicare Advantage plans. The verbal agreement reflects new terms, and the extension provides time for those terms to be finalized in contract form.

Negotiations began in January 2025 between Conway Regional, along with more than 280 physicians and the Conway Regional Physician Hospital Organization, and UnitedHealthcare to establish market equity that support both access to care and the long-term strength of local healthcare.

 

Why This Is Happening 

Every few years, health systems like Conway Regional renegotiate in-network contracts with insurance companies, including UnitedHealthcare. In most cases, these negotiations are routine and result in minor adjustments to reimbursement rates. 

However, during this negotiation cycle, despite good faith efforts, Conway Regional and UnitedHealthcare were unable to come to terms on fair, market-aligned reimbursement rates for the Medicare Advantage Plan.  

Our goal is simple: to be reimbursed fairly so we can continue delivering the high-quality, compassionate care you and your loved ones deserve. 

 

What This Means for You 

We understand that this potential network change may affect your future care, and we are committed to helping you navigate this situation. 

  • If you are enrolled in a UnitedHealthcare Medicare Advantage plan, you should also receive direct communication from UnitedHealthcare about how your coverage may be affected. 

  • For specific coverage questions, please contact UnitedHealthcare customer service directly. 

 

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