UnitedHealthcare
Medicare Advantage
Plan Updates
Conway Regional Health System is currently in contract negotiations with UnitedHealthcare regarding their Medicare Advantage plan.
At Conway Regional, we are committed to transparency and open communication when it comes to healthcare. We want to inform our community about ongoing contract negotiations with UnitedHealthcare regarding its Medicare Advantage plan.
If a new agreement is not reached, Conway Regional Health System and our affiliated providers may be out of network for UnitedHealthcare Medicare Advantage plans beginning August 15, 2025.
Why This Is Happening
Every few years, health systems like Conway Regional renegotiate in-network contracts with insurance companies, including UnitedHealthcare. In most cases, these negotiations are routine and result in minor adjustments to reimbursement rates.
However, during this negotiation cycle, despite good faith efforts, Conway Regional and UnitedHealthcare were unable to come to terms on fair, market-aligned reimbursement rates for the Medicare Advantage Plan.
Our goal is simple: to be reimbursed fairly so we can continue delivering the high-quality, compassionate care you and your loved ones deserve.
What This Means for You
We understand that this potential network change may affect your future care, and we are committed to helping you navigate this situation.
If you are enrolled in a UnitedHealthcare Medicare Advantage plan, you should also receive direct communication from UnitedHealthcare about how your coverage may be affected.
For specific coverage questions, please contact UnitedHealthcare customer service directly.
For general information or assistance, please call the Conway Regional Patient Navigation Center at 501-506-2747.