Conway Regional Health System
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What to Expect

 What to Expect During Your Loved One's Stay in CCU

  • Spokesperson Needed: During visiting hours, the CCU nurses will be available to answer your questions. We ask that one person from each family be appointed as a spokesperson. The spokesperson may call for a condition report and relay information to the other family members between visits.
  • Privacy Laws: Due to federal laws regarding patient privacy, we can only discuss information with the designated spokesperson. You should select a spokesperson by filling out the information provided by the nurse.
  • Courtesy Telephone: Please be aware that in CCU, we do not have telephones in patient rooms. A courtesy phone in the waiting room is provided for family/visitor use. The courtesy phone number is (501)450-2165. Please ask family or friends to call you on this line. Families may assist with calls when a volunteer is not present.
  • Cell phones are not allowed in CCU. We ask that all cell phones be turned off upon entering the unit.
  • The CCU Waiting Room is located across the hall from the cafeteria with direct access to the CCU. To accommodate all Critical Care families, we ask that a limit of four family members remain in the waiting room. If you wish to visit with additional family members, we suggest that you use the East Lobby, Chapel or Cafeteria. No children under the age of 12 are permitted in the waiting area. If you have young children, please feel free to use the East Lobby, Chapel or Cafeteria.
  • Quiet Hours: Please be considerate of others during this time of concern for their loved ones by observing quiet hours from 10 pm to 6 am. We ask that you respect these hours, understanding that both you and other families need rest during these times.
  • Personal Belongings: No personal bedding (air mattress, cots, sleeping bags, etc.) linens, ice chests/coolers, food products and electrical devices such as radios/CD players, portable televisions and hot plates are allowed in the waiting room.



Contact Us: 1-800-245-3314 or (501) 329-3831 2302 College Avenue, Conway, Arkansas 72034
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